Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information.
At BestCare Connections, a Registered NDIS Provider in Melbourne, we are committed to protecting the privacy, dignity, cultural identity, and rights of all participants, clients, families, carers, visitors, and staff. We recognise the importance of confidentiality, culturally safe practices, equality, and respectful person-centred care in all NDIS and aged care services we provide. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with our legal and ethical obligations.
We recognise the importance of confidentiality, culturally safe practices, equality, and respectful person-centred care in all NDIS and Aged Care services we provide.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with Australian privacy laws and relevant industry standards.
1. Our Commitment
In this Privacy Policy, BestCare Connections is committed to:
- Protecting personal and sensitive information
- Maintaining confidentiality and secure information handling practices
- Delivering inclusive, culturally safe, and person-centred care
- Supporting the dignity, independence, and human rights of all individuals
- Providing services free from discrimination, abuse, neglect, and exploitation
We value diversity and provide services without discrimination based on:
- Gender
- Gender identity
- Sexual orientation
- Age
- Disability
- Race or ethnicity
- Language
- Religion or beliefs
- Cultural background
2. Aboriginal & Torres Strait Islander Peoples
Bestcare Connections acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we work and provide services.
We pay our respects to Elders past, present, and emerging and recognise their continuing connection to land, waters, culture, and community.
We are committed to delivering culturally safe, respectful, and inclusive services for First Nations peoples and communities.
3. Legal & Regulatory Compliance
This Privacy Policy is developed in accordance with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- NDIS Code of Conduct
- NDIS Practice Standards
- Aged Care Quality Standards
- Equal Opportunity and Anti-Discrimination legislation
- Human Rights principles
- Applicable confidentiality and health records obligations
Bestcare Connections also supports the principles of the United Nations Convention on the Rights of Persons with Disabilities (CRPD).
4. Information We Collect
We may collect personal, sensitive, and health-related information necessary to safely deliver our services.
Personal Information
- Full name
- Date of birth
- Residential address
- Phone number and email address
- Emergency contact details
- NDIS participant details or My Aged Care information
Health & Support Information
- Medical history
- Medications
- Care plans and assessments
- Support needs and goals
- Allied health or specialist reports
- Incident or risk information
Financial Information
- Invoices and payment records
- Funding or plan management information
Website Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Cookies and analytics data
- Online enquiry form submissions
5. Information Collection Principles
In this Privacy Policy, BestCare Connections outlines the types of information we collect and how that information is used, stored, and protected.
- Lawfully and fairly
- Transparently and respectfully
- Only where reasonably necessary
- With consent where required
- For legitimate care, support, and operational purposes
We only collect information necessary to provide safe, high-quality, and person-centred support and services.
6. How We Use Information
Personal information may be used to:
- Deliver NDIS and Aged Care services
- Develop and manage support plans
- Coordinate care with healthcare professionals
- Maintain participant safety and wellbeing
- Respond to incidents or emergencies
- Process billing and administration
- Meet legal, funding, and regulatory obligations
- Improve our services and quality systems
7. Disclosure of Information
We respect confidentiality and do not sell personal information.
Information may only be disclosed to:
- Staff directly involved in service delivery
- Healthcare professionals or allied service providers
- Government agencies or regulators where legally required
- Emergency services where necessary to protect health or safety
- Third-party systems or providers assisting with secure administration and technology services
All reasonable steps are taken to ensure information is handled securely and confidentially.
8. Data Security & Storage
Bestcare Connections takes reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration.
Security measures may include:
- Password-protected systems
- Secure electronic record management
- Restricted staff access
- Confidentiality obligations for workers and contractors
- Secure destruction of records when no longer required
9. Diversity, Inclusion & Gender Equality
We are committed to fostering an inclusive, respectful, and equitable environment for all individuals.
Bestcare Connections supports:
- Gender equality
- LGBTQIA+ inclusion
- Cultural diversity
- Disability rights
- Equal access to services
- Respect for individual identity, beliefs, choices, and independence
10. Safeguarding Commitment
Bestcare Connections maintains a zero-tolerance approach to:
- Abuse
- Neglect
- Violence
- Exploitation
- Harassment
- Bullying
- Discrimination
We are committed to safeguarding the safety, wellbeing, and human rights of all participants, clients, and staff.
11. Access & Correction of Information
Individuals may request access to their personal information or request corrections where information is inaccurate, incomplete, or outdated.
Requests can be made by contacting us using the details below.
12. Complaints & Privacy Concerns
If you have any concerns regarding privacy, confidentiality, or the handling of your personal information, please contact us.
We will take reasonable steps to investigate and respond appropriately.
Contact Details
Bestcare Connections
Email: info@bestcareconnections.com.au
Phone: +61 0478 666 008
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Website Cookies & Analytics
Our website may use cookies and analytics tools to improve website performance, user experience, and service quality.
Users may disable cookies through their browser settings if preferred.
14. Privacy Policy Updates
BestCare Connections may update this Privacy Policy from time to time to reflect changes in legislation, operational requirements, or service practices.
The most current version of this Privacy Policy will always be available on our website.
We encourage you to review this Privacy Policy periodically to stay informed about any updates and how we manage your personal information.
